Customer satisfaction is extremely important to PeachStar, and we are constantly seeking comments, criticisms and suggestions from educators, to help us determine ways to better serve Georgia classrooms. In March 2000, PeachStar mailed surveys to Media Centers at 1,874 Georgia public schools. The purpose of the survey was to determine use of, and satisfaction with, PeachStar programming and services. More than 1,200 media specialists completed and returned the questionnaires - a return rate of approximately 65 percent. We received surveys from 734 elementary schools, 216 middle schools, 220 high schools, 14 middle/high schools, six K-12 schools and 11 schools whose grade levels we were not able to determine.
* 90 percent of all schools indicated they use the PeachStar Satellite Network receiving equipment which the state installed in Georgia public schools seven years ago. As for the 10 percent who do not use the equipment, three main reasons were given:
1) Their equipment is broken
2) Their school doesn't have the equipment
3) They don't know how to use the equipment.
* According to the survey, Georgia Stories is by far the most popular series offered over the satellite network. Fifty-nine percent of all the responding schools and 95 percent of middle schools use the series. SALSA, Count On It!, Transitions, GALAXY, Integrated Science, NASA Connect, and Teachers' Workshop also fared well in the survey.
* Media specialists were asked to judge how their teachers would rate PeachStar programming. Zero percent said "Poor," 5 percent said "Fair," 32 percent said "Good," 46 percent said "Very Good," and 18 percent said "Excellent."
* Media specialists were asked to judge how their students would rate PeachStar programming. Zero percent said "Poor," 5 percent said "Fair," 37 percent said "Good," 44 percent said "Very Good," and 14 percent said "Excellent."
* Forty-two percent of the responding media specialists said they had used PeachStar's Video On Request service. Of those who had used the service, 2 percent rated it "Poor," 3 percent said "Fair," 20 percent said "Good," 34 percent said "Very Good," and 41 percent said "Excellent."
* Virtually all of the responding media specialists said they received their annual PeachStar Program Guide. Zero percent rated the Guide "Poor," 5 percent said "Fair," 22 percent said "Good," 40 percent said "Very Good," and 32 percent said "Excellent."
* Virtually all of the responding media specialists said they received their monthly bundles of PeachStar Pipeline. Zero percent rated the newsletter "Poor," 5 percent said "Fair," 22 percent said "Good," 40 percent said "Very Good," and 33 percent said "Excellent."
* Sixty-two percent of the responding media specialists said they had visited PeachStar's web site. Of those, zero percent rated it "Poor," 2 percent said "Fair," 23 percent said "Good," 42 percent said "Very Good," and 32 percent said "Excellent."
In addition to answering our specific questions, respondents were asked to write down any comments they wished to offer concerning PeachStar services; nearly 700 media specialists did just that. Some findings:
* PeachStar's blockfeed scheduling format is very popular.
* The ID slates that we have put at the beginning of every program are helpful.
* Some schools receive PeachStar print materials late. (Based on this response, the print and distribution schedule for Pipeline has been revised. We hope every school is now receiving Pipeline well before the first of the month.)
* There is a need for more programming designed for grades 9-12. (This will be a priority for us as we begin to line up programming for next year.)
* A special thanks to the 91 folks who simply told us to "Keep up the good work!"
We appreciate everyone who took time from their busy schedule to complete the questionnaire and return it to PeachStar.
